GIGAJEWE 6*10mm 2.0ct White D Color Crescent Cut, Colorless Loose Moissanite, Moon Shape Brilliant Gemstone For Jewelry Making

GIGAJEWE After-Sales Policy

1. Custom Orders: K Gold Jewelry

All K Gold (Karat Gold) items are classified as custom-made products, as each piece is individually crafted or adjusted per order.

• Strict Quality Control: Every custom item undergoes meticulous manual inspection before shipment.

• Non-Returnable: We do not accept returns or exchanges for K Gold items unless there is a verified quality issue (e.g., structural defects or loose stones).

• Note: Natural inclusions in gemstones or slight color variations due to monitor settings are natural characteristics and do not qualify as quality defects.

2. 30-Day Return Policy (Non-Custom Items)

We offer a 30-day return/exchange policy for non-custom items (e.g., loose stones, silver jewelry).

• Timeline: Requests must be made within 30 days from the shipment date (the date the carrier marks the package as "shipped").

3. Return Conditions

To be eligible for a refund, items must meet the following criteria:

• Brand New & Unworn: No scratches, wear, odors, or alterations.

• Tag Intact: The original jewelry tag must not be removed, damaged, or replaced. If the tag is removed, the item is non-returnable.

• Complete Packaging: Must include all original packaging, accessories, and promotional gifts.

4. Shipping, Duties & Refunds

• Non-Quality Returns: The customer is responsible for all costs, including:

  1. Return Shipping: Must be prepaid by the customer.

  2. Import Duties & Taxes: Any duties or clearance fees incurred upon the item's re-entry will be deducted from your final refund.

  3. Insurance: We strongly recommend trackable, insured shipping. GIGAJEWE is not responsible for items lost or damaged during return transit.

• Quality Issues: GIGAJEWE will cover return shipping and associated import duties for verified defects.

• Refund Calculation: We refund the actual amount paid for the item. Original shipping and gift packaging fees are non-refundable. All refunds are processed to the original payment method.

5. Return Process & Processing

1. Initiate: Contact gigajewe@163.com for authorization and the return address. Do not send items back without prior approval.

2. Inspection: All returns undergo strict inspection. If the item shows signs of use, we reserve the right to refuse the refund and return the item at the customer's expense.

3. Processing Time: Once approved and customs fees are settled, refunds are processed within 3–5 business days.