We deliver your package through international couriers like Air Mail, Registered Air Mail, EMS, Fedex, UPS and DHL. Customers can choose the shipping method they like. Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem.
We deliver your package through 3 ways.
Express Shipping: takes about 3–5 business days, the fastest way to ship your product globally, is carried by one of the following global express shipping companies: DHL, UPS, FedEx, EMS.
Economic Shipping/Direct Line: It typically takes 5–10 business days to arrive to your major destination. This shipping method works in most countries except some remote regions, such as USA, UK, Canada, France, Germany, Australia, and Spain. The package is flied direct to your country and then deliver by your local postal courier service like USPS, Yodel, etc.
Global Postal Service: Registered Air Mail (with Tracking number) takes 10–20 business days.
Delivery Time
Delivery Time = Processing Time + Packaging Time + Shipping Time
Processing time: We offer 1–2 days process time on most online orders, meaning that your order will ship within a 48-hour period from the time it was received, excluding weekends and holidays. If you place an order early, we will process your order earlier, and your items are probably shipped the same day. For expedited orders, they will be processed priorly. If we have no stocks in our warehouse, the shipment will be slightly delayed; usually, your items will be delivered within 1–2 days. For some customized items, it may take one week or more from dispatch. If this happens, we will let you know ASAP.
For custom K Gold jewelry:
Before shipment: cancellation is allowed, but a deduction will be made for actual material and labor costs based on the actual progress of production.
After shipment: it is not eligible for cancellation, return, or refund due to personal reasons, including refusal to complete customs clearance.
Verified quality issues (e.g., structural defects or loose stones): returns or exchanges are accepted, and GIGAJEWE will cover return shipping and associated import duties.
Packaging time: After processing your order, we will send a confirmation to the warehouse. Then your order will be shipped out within 1–2 business days if it is still in stock. You will be informed if the products are out of stock. Over 94.6% of orders will be shipped in 1–2 days, and just 3.2% of orders will be shipped in 3–4 days. For the 2.2% custom orders, they will be shipped in 1 week.
Shipping time: The time it takes for the shipping companies to deliver your package to you.
In general, the shipping time of each shipping method is as below:
Global Postal Service (Air Mail): Most shipped packages will be delivered to you within 10–25 business days from the day they are shipped.
Economic Shipping/Direct Line: Most shipped packages will be delivered to you within 5–10 business days from the day they are shipped.
Express Shipping: Most shipped packages will be delivered to you within 3–5 business days from the day they are shipped.
Return & After-Sales Summary (per Return Policy):
Non-custom items: return requests must be made within 30 days from the shipment date. If international shipping exceeds 20 days due to logistics delays, the return window is adjusted to 10 days from the date of receipt.
K Gold items are custom-made and non-returnable unless there is a verified quality issue (e.g., structural defects or loose stones). Natural inclusions in gemstones or slight color variations due to monitor settings are natural characteristics and do not qualify as quality defects.
Returned items must be brand new and unworn, with the original jewelry tag intact, and include all original packaging, accessories, and promotional gifts.
For non-quality returns, the customer is responsible for return shipping, import duties and taxes, and insurance. Original shipping and gift packaging fees are non-refundable.
For verified quality issues, GIGAJEWE will cover return shipping and associated import duties.
Refunds are processed to the original payment method within 3–5 business days after approval and customs fees are settled.
⚠️ Customs Clearance Responsibility: The customer is responsible for completing customs clearance and bearing all import duties, taxes, customs fees, storage charges, and related costs, which are non-refundable. If the customer refuses to pay duties, fails to cooperate with customs procedures, or rejects delivery, any resulting costs may be deducted from any applicable refund. After shipment, custom-made K Gold jewelry is made specifically for each order and is not eligible for cancellation, return, or refund due to personal reasons, including refusal to complete customs clearance.
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