FAQs

Do you have any other selling gigajewe authentic website?
In mainland China, only in gigajewe official website, gigajewe boutique, and electric business platform authorized gigajewe official announced from time to time to sell this brand jewelry works; This brand of other works in gigajewe boutiques and gigajewe authorized shops or electric business platform sales. As in gigajewe authorized channels to buy this brand, please review the authorization documents. Such as, running, and without the authorization of the gigajewe channels from the gigajewe buying this brand works, may encounter fraud counterfeit works, and may not be able to enjoy this brand after-sales service.

When will my order be processed?
Once an order is placed, it will be incorporated into our production schedule immediately. After placing your order, you will receive an order confirmation email almost immediately. Spot silver or loose stone, usually within 48 hours.
Customized products, after confirming customized products, we usually ship within 15 days.
For custom K Gold jewelry:
Before shipment: cancellation is allowed, but a deduction will be made for actual material and labor costs based on the actual progress of production.
After shipment: it is not eligible for cancellation, return, or refund due to personal reasons, including refusal to complete customs clearance.
Verified quality issues (e.g., structural defects or loose stones): returns or exchanges are accepted, and GIGAJEWE will cover return shipping and associated import duties.

When can I get a refund?
Once we receive the returned item, it will be inspected. Once approved and customs fees are settled, refunds are processed within 3–5 business days.
Returns are accepted under the following conditions:

Non-custom items: return requests must be made within 30 days from the shipment date. If international shipping exceeds 20 days due to logistics delays, the return application window is adjusted to 10 days from the date of receipt.

All K Gold (Karat Gold) items are classified as custom-made products. We do not accept returns or exchanges for K Gold items unless there is a verified quality issue (e.g., structural defects or loose stones). Natural inclusions in gemstones or slight color variations due to monitor settings are natural characteristics and do not qualify as quality defects.

Returned items must be brand new and unworn, with no scratches, wear, odors, or alterations. The original jewelry tag must not be removed, damaged, or replaced. If the tag is removed, the item is non-returnable. Items must include all original packaging, accessories, and promotional gifts.

For non-quality returns, the customer is responsible for all costs, including return shipping (must be prepaid by the customer), import duties and taxes, and insurance. Any duties or clearance fees incurred upon the item's re-entry will be deducted from the final refund. GIGAJEWE is not responsible for items lost or damaged during return transit.

For verified quality issues, GIGAJEWE will cover return shipping and associated import duties.

Refunds are for the actual amount paid for the item. Original shipping and gift packaging fees are non-refundable. Refunds are processed to the original payment method.

Custom K Gold Jewelry:
Before shipment: cancellation is allowed, but a deduction will be made for actual material and labor costs based on the actual progress of production.
After shipment: it is not eligible for cancellation, return, or refund due to personal reasons, including refusal to complete customs clearance.
Verified quality issues (e.g., structural defects or loose stones): returns or exchanges are accepted, and GIGAJEWE will cover return shipping and associated import duties.

Non-Custom Items: If cancellation occurs before shipment, a full refund will be issued to the original payment method.

⚠️ Customs Clearance Responsibility
Some countries may require additional customs clearance procedures or impose import duties, taxes, or related fees depending on local regulations. The customer is responsible for completing customs clearance and providing any required documentation (e.g., identification or authorization letters) upon request from customs authorities. All import duties, taxes, customs fees, storage charges, and any other costs related to customs clearance shall be borne by the customer and are non-refundable. If a customer refuses to pay duties, fails to cooperate with customs procedures, or rejects delivery, any resulting costs—including but not limited to return shipping, duties, storage, and handling fees—may be deducted from any applicable refund. After shipment, custom-made K Gold jewelry is made specifically for each order and is not eligible for cancellation, return, or refund due to personal reasons, including refusal to complete customs clearance. By placing an order, you acknowledge and agree to assume all customs-related responsibilities and costs.

How can I check the status of my order if I don't know the order number?
You can log in to your website personal center to check. If you need help finding your order number, please contact our after-sales email gigajewe@163.com and provide the full name, phone number and shipping address associated with your order.

Can I change my shipping address?
If your order has not shipped, you can change the address to which your order should be delivered. Please contact our after-sales email gigajewe@163.com. We cannot change the delivery address if the order has already been processed and shipped. We also cannot resend the package to another address for you.

Which payment method do you accept?
Our payment method is mainly PayPal. If you want to pay in other ways, please contact our after-sales email gigajewe@163.com.

How long will it take for my order to ship?
Shipping and processing times depend on what you ordered. All items on our website have an estimated shipping date. This date will indicate when the item is expected to ship from our factory. If you order multiple pieces and each piece has a different status and ship date, the order may be split, or it may ship on the latest date. You can check the status of your order at any time by logging into your website personal center account.